FAQs, Citizens Hospital

Reaching Citizens Hospital and Finding Nearby Accommodations

What are the public transportation options to reach the hospital?

We are located very nearby to the Lingampally railway station. We offer regular shuttle service from the station to our campus. We also have pick-up points at BHEL, Balaji Sweet House near Lingampally bus stop, Brindavan Hotel, which is located opposite of the Lingampally railway station. For more details or to arrange a pick-up, please call our Security Desk at 40 6719 2100.

Do you offer transportation from the Hyderabad airport?

Yes, we can arrange transportation from the airport to our campus. If you are reaching Citizens via airline travel, please email connect@citizenshospitals.com or call 4067191919 for more information about services for patients traveling from significant distances.

Are there nearby hotels? Do relatives of patients get discount rates?

Yes, there are several hotels nearby to our campus, ranging from hostels to star resort-style hotels. Some of them offer discounted rates to family members of our patients. Please inquire about available accommodations upon registration.

What parking facilities does the hospital provide?

We have free parking on campus for all patients and patient attendants.

Registration and Admission

What information should I bring with me to register?

Bring your personal identification and be prepared to provide basic contact information such as phone number and address. Please also bring any previous medical records, test results, radiology images, etc. Upon your registration, we will scan all of the relevant documents into our proprietary electronic medical record (EMR) so that they are available to all doctors on our campus via computer access.

Can I preregister online or fill out paperwork before I get to the hospital?

In order to provide the best possible, most personal and most accurate service to our patients, we conduct registration in person on campus. A dedicated Patient Relations Executive (PRE) will collect your information and can also help answer any questions you have about hospital services or policies.

If I am coming as an inpatient, what should I bring with me?

If you are staying overnight, you can bring pajamas and/or robe, slippers, toothbrush and toothpaste and any other personal toiletries with you. You should leave jewelry and other valuables at home. If you wear contact lenses, please bring your glasses with you.

Should I bring my regular medications with me for an inpatient visit?

Please bring any prescription medications you take with you to the hospital in their original, labeled containers. Do not bring pain medication. Pain medication and other necessary medications will be provided at the hospital.

Should I take all of my normal medications the day before or the day of my test or surgical procedure?

If you are having tests or a surgical procedure, ask your doctor if you need to discontinue any medications before you visit Citizens. He will give you specific directions on any restrictions for medications or food.

Billing and Payments

How do I get a copy of my bill?

We will furnish a copy of your bill at your request during your stay at the hospital. If you require a copy after you have been discharged, please call our main operator at 40 6719 1919 and ask to speak to the Billing Department.

What insurances or government schemes do you accept?

To get the latest update on options for payment via insurance, please contact our main operator and ask to speak with a Financial Counselor.

What payment plans do you offer?

Our Financial Counselors will describe the entire range of payment options available to you after you register.

Information for Inpatients

Can I bring attendants with me to the hospital?

Yes, you certainly can. General Ward, Triple Sharing, Twin Sharing, Economy, Standard and Premium rooms at Citizens have accommodations for attendants. We have also arranged for discounted rates at a number of nearby hotels of different rate classes. To obtain a list of these accommodations, please contact connect@citizenshospitals.com or call our main operator at 40 6719 1919.

What amenities will be in my room as an inpatient?

We offer four different tiers of rooms – General Ward, Triple Sharing, Twin Sharing, Economy, Standard and Premium rooms – each with different levels of amenities. If you have questions about amenities for a particular room type, you can contact our main operator for more information. Once you are on campus, one of our Financial Counsellors can also assist you in explaining the details of each room type.

Can I use my mobile phone from my hospital room?

Yes, you can use your phone in your room in most cases. However, there may be restrictions against mobile phone usage in certain areas of the hospital. Mobile phones should not be used in the corridors of any inpatient units.

How can I reach an inpatient by telephone?

To reach an inpatient, please call the main hospital operator at 40 6719 1919 and asked to be transferred to the patient's room. You will need to reference the patient's name and room number in order to be connected.

Do you have a retail pharmacy on campus?

Yes, we have a full retail pharmacy on campus to serve inpatients and outpatients.

What canteen services does the hospital provide?

We have a full-service canteen on campus. It operates 24 hours a day, and it provides delivery service to patient rooms, as well. One of our dieticians will work with inpatients to establish nutritional requirements for them and help coordinate with the canteen for special dietary needs.

Patient Visitation

What are the visitation policies for the hospital?

Visiting hours for the hospital are 11:00 am to 12:00 pm and 5.00 pm to 7.00 pm Visitors are allowed no more than two visitors in their room at a time. In certain room types, you can have one attendant who is over the age of 18 spend the night in your room.

Are children allowed to visit patients in the hospital?

On most units, children under 10 years of age can visit for a period of 30 minutes and must be supervised by an adult. No visitors under the age of 12 are permitted in the newborn area except for siblings of the newborn. Visitors under the age of 12 are not permitted in critical care units.

Do I need to have a special visitors pass when visiting a patient in the hospital?

Yes, visitors to any nursing units need to obtain visitor passes at the Main Reception to the hospital.

Can I bring gifts, flowers or foods to inpatients in the hospital?

Yes, you can bring gifts and flowers. For safety reasons, we do not allow outside food for inpatients.

Patient Records and Medical Results

How can I get copies of my medical records?

We will give you copies of your medical records upon discharge.

How do I get copies of a newborn's birth records?

We will give you copies of them upon discharge.

How do I get copies of radiology images?

Following your examination and after our doctor has read and interpreted your results, we will give you a report, prints of the images and a CD copy of the images. If you need to obtain extra copies of any in the future, we can provide them to you, as we store them digitally. Nominal charges apply for this service. Please contact the radiology department for more information.

Can I get test results for blood work or health checks over the telephone or via email?

To protect your privacy, we do not release results over the telephone as a standard practice.

Providing Feedback

Can I provide feedback on my care experience at Citizens?

We want to hear about your experience at Citizens. We will give you a feedback form towards the end of your stay, but we also encourage you to share feedback with any employee on campus at any time, whether you would like to point out a positive experience or a chance for us to improve. We work hard to provide excellent care and a smooth experience for all patients, and your feedback helps us get better at doing so.

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